Delivery & returns
Know the order process before checkout.
Final delivery charges and estimates appear in the checkout once configured for the live store.
Order confirmation
We may confirm a cash-on-delivery order by phone or WhatsApp before dispatch. Incomplete or unreachable orders may be held.
Delivery
Delivery timing depends on the city, courier and service conditions. The checkout and confirmation message should show the applicable charge and estimate.
Damaged or incorrect products
Contact support promptly with the order number and clear photos of the parcel, product and shipping label.
Opened cosmetic products
For hygiene and safety reasons, opened or used cosmetic products are generally not returnable because of preference, scent or change of mind. Statutory rights and genuine faults are handled according to applicable law.